On “The First Review Request,” you can set when and how to send the first review request. The First Review Request can be sent via email, SMS, WebPush, and Revisit-banner. Set the request templates by each channel.
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What is “The First Review Request”?
Sending customers the review request is the most effective way to collect reviews. Therefore, we send multiple review requests to a customer in sequence, and “The First Review Request” is the first one.
All requests are sent only if no review is written at the time of the request.
If you do not want to use this feature, you can easily turn it off. It will be applied to the subsequent orders. If you do not wish to send requests to particular customers or those who purchased a specific product, use the blocklist & allowlist feature.Set When to Request
Set when to send the First Review Request. It’s available to set different times for requests for domestic and overseas orders.
Domestic Orders
You can set when to send a request based on the fulfillment or order date. The range of days is from 0 to 90, and the time can be set among 08:00, 13:00, 19:00, and 21:00.
Overseas Orders
You can set when to send a request based on the fulfillment or order date. The range of days is from 0 to 90, and you can select the time among 08:00, 13:00, 19:00, and 21:00. Sending will be made according to customers’ local time.
Request via Email
Email is the most basic and important channel to send review requests. In this settings, add your sender email and set the First Review Request’s email template.
Set Email Sender
Set the sender name and email address of the email sender that customers will receive. It will be sent with the name and address of AlphaReview if it is not set.
Please verify your email address by adding DKIM value in the DNS provider for higher deliverability. Learn more here.
Set Template
Set the template of the first review request that customers will receive. You can create up to three templates and can select one of them.
AlphaReview provide you with an introductory email template. You can customize the title, preview text, basic design configuration, and the contents of the Email.
Request via SMS (Coming Soon)
AlphaReview also provides the feature to send the First Review Request via SMS. SMS is one of the most efficient customer communication channels, with higher open rates and greater engagement. Sending review requests via SMS allows you to get more customer reviews.
To send an SMS review request, a customer’s mobile number must be provided.Set SMS Sender
Set the sender name and Sender ID of the SMS sender that customers will receive. It will be sent with the name and number of AlphaReview if it is not set.
Set Template
Set the SMS template of the first review request that customers will receive. As the GDPR requires adding the sentence "STOP to opt-out" at the end of the SMS, the number of characters cannot be over 145 characters.
You must include {short_url} variable in the template to enable customers to go directly to the review page from SMS.You can use emojis and variables in the template. The table below is the list of the variables you can use in the SMS template.
Variable | Explanation |
buyer's_first_name | Variable for "Buyer's first name” |
short_url | Variable for "Review page” |
product_name | Variable for "Purchased product” |
Set SMS Review Request
Since sending SMS requests costs money, you may want to restrict sending SMS. Set restrictions and conditions of SMS requests.
Restrictions of SMS requests
a.
If the total amount of the order is less than $___, DO NOT send the first review request via SMS: If this option is selected, we do NOT send SMS requests to orders with amounts under $___.
b.
DO NOT send the first review request for overseas orders: If this option is selected, we do NOT send SMS requests to overseas orders, which costs more money.
How to send if the number of characters is exceeded
a.
If the number of characters exceeds 145 characters, the rest will be truncated and sent: If this option is selected, we will truncate the rest when the number of characters in the SMS exceeds 145 to prevent the SMS from being sent to MMS.
b.
If the number of characters exceeds 145 characters, we will send it by MMS : If this option is selected, we will send the MMS when the number of characters exceeds 145 so that any text in the message won’t be trimmed.
Request via WebPush (Coming Soon)
AlphaReview enables you to collect customer reviews using web push notifications. Web push notifications are a relatively simple and cost-efficient way of engaging website visitors.
You can only send Web Push notifications to the opt-in customers.
For GDPR Compliance, opted-in customers should be given the option to access or delete data and to subscribe from push notifications. Learn more hereSet Template
Set the Web Push template of the first review request that customers will receive. Web Push notifications should have a title and message, and you can put the images if needed.
Set Web Push Review Request
a.
1. If the order amount is less than $___, DO NOT send the first review request via Web Push: If this option is selected, we do NOT send WebPush requests to the orders with amounts under $___.