On “Review Reminder” settings, you can set when and how to send the Review Reminder. The Review Reminder can be sent via email, SMS, and WebPush. Set the request templates by each channel.
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What is “Review Reminder”?
By sending a Review Reminder to the customers who have not yet written a review after receiving the First Review Request, you can collect more review data.
Review Reminder will be only sent to the customers who have not yet written a review after receiving the First Review Request.
If you do not want to use this feature, you can easily turn it off. It will be applied to the subsequent orders. Set When to Request
Set when to send a Review Reminder. It is set based on the time when the First Review Request was sent. The range of days is from 0 to 30 days, and the time can be set among 08:00, 13:00, 19:00, and 21:00.
Request via Email
Email is the most basic and important channel to send review requests. In this settings, add your sender email and set the template of a Review Reminder’s email template.
Set Email Sender
Review Reminder will be sent with the same information as the sender information set in the First Review Request settings.
Set Template
Set the template of the Review Reminder that customers will receive. You can create up to three templates, and can select one of them.
We provide you with a basic email template. You can customize its title, preview text, general design configuration and the contents of the Email.
Request via SMS (Coming Soon)
AlphaReview also provides the feature to send the Review Reminder via SMS. SMS is one of the most efficient customer communication channel with higher open rates and greater engagement. Sending review requests via SMS allows you to get more reviews from the customers.
To send SMS review request, there must be a customer’s phone number information.Set SMS Sender
Review Reminder will be sent with the same information as the sender information set in the First Review Request settings.
Set Template
Set the SMS template of Review Reminder that customers will receive. As the GDPR policy requires adding the sentence "STOP to opt-out" at the end of the SMS, the number of characters cannot be over 145 characters.
You must include {short_url} variable in the template to enable customers to go directly to the review page from SMS.You can use emojis and variables in the template. Table below is the list of the variables you can use in the SMS template.
Variable | Explanation |
buyer's_first_name | Variable for "Buyer's first name” |
short_url | Variable for "Review page” |
product_name | Variable for "Purchased product” |
Set SMS Review Request
Since sending SMS requests costs money, you may want to put some restrictions on sending SMS. Set restrictions and conditions of SMS requests.
Restrictions of SMS requests
a.
If the total amount of the order is less than $___, DO NOT send the Review Reminder via SMS: If this option is selected, we do NOT send SMS requests to the orders with amounts under $___.
b.
DO NOT send the Review Reminder for overseas orders: If this option is selected, we do NOT send SMS requests to the overseas orders, which costs more money.
How to send if the number of characters is exceeded
a.
If the number of characters exceeds 145 characters, the rest will be truncated and sent: If this option is selected, we will truncate the rest when the number of characters in the SMS exceeds 145 to prevent the SMS from being sent to MMS.
b.
If the number of characters exceeds 145 characters, we will send it by MMS : If this option is selected, we will send the MMS when the number of characters exceeds 145 so that any text in the message won’t be trimmed.
Request via WebPush (Coming Soon)
AlphaReview enables you to collect customer reviews using web push notifications. Web push notifications are a relatively simple and cost-efficient means of engaging with website visitors.
Web Push notifications can be only sent to the opt-in customers.
For GDPR Compliance, opted-in customers should be given the option to access or delete data and to subscribe from push notifications. Learn more hereSet Template
Set the Web Push template of the Review Reminder that customers will receive. Web Push notifications should have a title and message, and you can put the images if needed.
Set Web Push Review Request
a.
If the total amount of the order is less than $___, DO NOT send the first review request via Web Push: If this option is selected, we do NOT send WebPush requests to the orders with amounts under $___.